General terms for handling and shipping goods with A ONE INDIA TRANSPORT CO.
By using our services, you agree to the following terms and conditions.
A ONE INDIA TRANSPORT CO. provides transport, warehousing, and handling services based on client instructions and operational feasibility.
We do not verify the nature, contents, condition, or value of goods. Items are transported as packed by the sender, entirely at the owner's risk, and accepted on a “said to contain” basis.
We reserve the right to refuse any consignment without providing a reason.
Goods delivered at our warehouse at the destination unless door delivery is specifically booked.
One delivery attempt will be made. If unsuccessful, goods held at our office with extra charges for further attempts.
Items like glassware, crockery, furniture, and fresh produce are accepted strictly at the sender’s risk. We are not responsible for damage to such goods.
We reserve the right to hold consignments until all outstanding dues are paid.
We do not accept explosives, crackers, gas cylinders, acids, illegal items, or hazardous chemicals.
Freight rates may change due to fuel price fluctuations or regulatory updates.
If goods not collected within 15 days of arrival, ₹10 per quintal per day (or ₹10 per bulky carton per day) will be charged.
These charges must be paid at the time of delivery, in addition to freight.
We may reweigh, remeasure, reclassify, and recalculate freight at the destination, in the presence of the consignee or their representative.
Freight charges will not be reduced or refunded for damage to fragile or poorly packed goods.
All invoices will comply with GST laws, including correct SAC codes and Reverse Charge Mechanism (RCM) where applicable.
Claims must be submitted in writing within 30 days of booking.
The consignee must inspect goods at the time of delivery. Complaints made after delivery will not be accepted.
If goods are not received within 15 days of the expected arrival date, the sender must notify us via registered post/mail.
Any notices from tax or government authorities must be handled by the sender or receiver of the goods.
The sender or receiver is responsible for any incorrect declarations and will bear all consequences, including penalties or detention of goods.
We are not responsible for goods that are detained or seized by government authorities.
All legal matters will be handled exclusively by the courts located in Chandigarh.
Disputes may be resolved through arbitration in Chandigarh. Each party will appoint one arbitrator.
Rebooked consignments are accepted in their current condition (“as is where is”). We are not liable for any damage during rebooking.
We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, war, or other major disruptions). We strongly recommend that senders insure their goods for added protection, as our liability is limited.
Our maximum liability for any loss or damage to any consignment is limited to the 75% of actual invoice value or ₹5000 per consignment, whichever is lower, unless a higher declared value has been agreed in writing and additional charges paid accordingly. We shall not be liable for any indirect, consequential, special, or incidental damages of any nature.
The sender is solely responsible for ensuring that goods are adequately packed, labeled, and secured to withstand normal handling and transport conditions. We shall not be held liable for any damage arising from inadequate or improper packaging. Goods that are improperly packed may be refused at the time of booking.
Transit insurance is not included in our standard freight charges. It is the responsibility of the sender to arrange insurance coverage for their goods. We may, at our sole discretion, offer facilitation of transit insurance at an additional cost, subject to availability and the terms of the insurer. We bear no responsibility as insurer under any circumstances.
We may issue electronic proof of delivery (e-POD), digital receipts, and service notifications via SMS, WhatsApp, or email. Such digital communications shall be considered valid and legally binding. It is the customer’s responsibility to provide accurate and current contact information at the time of booking.
We do not guarantee temperature-controlled storage or transportation unless explicitly agreed in writing. Perishable goods, pharmaceutical products, or any temperature-sensitive items are transported entirely at the sender’s risk. We shall not be liable for spoilage, deterioration, or loss of quality of such goods.
Goods that remain uncollected at our godown for more than 45 days after arrival will be considered abandoned. We reserve the right to dispose of or auction such goods to recover outstanding freight and storage charges, after providing a written notice or mail of at least 7 days to the consignor/consignee. We shall not be liable for any loss arising from such disposal.
All freight charges are payable as per the agreed terms at the time of booking—either freight paid,topay or freight to be billed. In the event of non-payment, we reserve the right to withhold the consignment and apply demurrage charges. Outstanding dues will attract interest at 24% per annum from the date of invoice until full payment.
We may, at our discretion, subcontract or engage third-party carriers or agents for part or all of the transportation route. Such engagement does not affect the contractual relationship between us and the customer. We shall remain responsible for the overall service, and any claims must be directed to us and not to the third-party carrier directly.
By using our services, you agree to these terms and conditions. And no signature is required for this. We may update these terms at any time, with changes effective immediately upon posting on our website. Your continued use of our services implies acceptance of the latest terms. Last updated on {20/05/2026}